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Please enter any details you feel may be relevant for us to assist with your issue. A description of the issue, details of your setup and steps taken to cause the issue are always very helpful.

Please provide the serial number of the transmitter unit. The serial number can be found on the back of the unit.

Please provide the serial number of the Receiver unit. The serial number can be found on the back of the unit.

Please provide the software version currently running on the transmitter unit. The Software version can be found on the On Screen Display of the receiver unit (for example TX: 3.04.00). If the software version is not present or cannot be found please enter unknown

Please provide the software version currently running on the receiver unit. The Software version can be found on the On Screen Display of the receiver unit (for example RX: 3.04.00). If the software version is not present or cannot be found please enter unknown.

Please provide the brand name, model number and software version of the HDMI source being used. If you don't know or cant find this info, no problem, just submit what you can.

Please provide the brand name, model number and software version of the TV connected to the HDMI output of the transmitter unit. If no TV is connected, you don't know or cant find this info, no problem, just submit what you can.

Please provide the brand name, model number and software version of the TV connected to the HDMI output of the receiver unit. If no TV is connected, you don't know or cant find this info, no problem, just submit what you can.

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